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FAQ

How does bike-sharing work?

How does bike-sharing work?
Quickly and easily !

Choose a tariff and pay online by credit card or PayPal account.
Immediately you receive an e-mail and SMS with card number (= login) and PIN.

Using login + PIN you log in to any HOMEPORT station in Prague-Karlin, and rent a bike. (Follow instructions on the station screen)
Bike you can return to any of HOMEPORT stations in Prague-Karlin.


Using the same login + PIN you can also sign in to "My Account" on www.prahakola.cz and control eg. your account activities, your rentals, top up credit and much more.

A bike is damaged

A bike is damaged
If you find a bicycle that is damaged please tell us via our contact form or by mobile app Prahakola or email (info@homeport.cz).
Thank you very much for your cooperation.

What if I forget my PIN or card number?

What if I forget my PIN or card number?

Contact us via contact form, e-mail info@homeport.cz, we will verify your details and send you card number = login and PIN via e-mail or SMS.

External cable lock code

External cable lock code

 If you don't remember the external lock code and you need to lock bike outside the station, you can get it on www.prahakola.cz, 'log in' by your card number = login + PIN and go to 'My account' > 'ongoing rentals', there you can see actually rented bikes and their external lock codes.

The same info you can get in mobile apps HOMEPORT Praha after log in to your account, there is also a time of active rental with alert to end of free rental period.